FAQ

faq-final

1: How long will it take for me to be seen?
Visits are based on first-come first served. Normally, wait time is usually less than 10-15 minutes for triage care, and total visit times average about 45 minutes. 

2: What insurances does PMC Urgent Care accept? 
Most all government and commercial insurances are accepted; including Medicare, Passport, and all other Medicaid plans. We routinely verify benefits and can let you know if your carrier will approve your visit. We continue to grow our network participation and plan relationships. 

 3: I just saw the physician at PMC Urgent Care and he said he would call in the prescriptions. How long before I can pick up the prescriptions? 
The pharmacy should receive them within 20-30 minutes from the time the physician submits it electronically. Your prescription will be sent directly to your pharmacy (e-prescribe). Most all of our prescriptions are sent online. 

4: If I don’t feel better after my visit and would like to refill my prescription, does the doctor call in another prescription? 
NO, if you are not feeling any better after completing the prescription regimen, the doctor will see you and re-evaluate your condition.

5: Can I get my test results by just calling PMC Urgent Care? 
NO, the physician will want to discuss the test results with the patient face-to-face. The reason for this is to provide the best care and communication with your primary care physician. 

6: Does PMC Urgent Care perform school/sports physicals and would I need to schedule an appointment? 
Yes, PMC Urgent Care offers several types of physicals, such as school, sports, DOT, and immigration. School or sports physicals cost $65 and the patient does not need to schedule an appointment. These types of physical examinations are usually not paid by your insurance so the payment is due at the time of service. 

7: If I’m injured at work and need to come to PMC Urgent Care, what do I need to bring from my employer? 
Talk to your Human Resource Department and they will tell you the process your company requires. PMC Urgent Care will verify information with your HR Department and work within their designated process. 

8: Can I pick up my MRI/XRAY/CT (cds/films) to take to my specialist? 
Yes, but we need advance notice of 24 – 48 hours to process your request. You will be asked to sign a medical release at the time you pick them up. The first copy is provided at no charge to you. 

9: Does PMC Urgent Care perform lab tests with orders from “outside” physicians? 
Yes, a signed physician order is required to process any exam. 

10: Does PMC Urgent Care perform X-ray/CT/MRI services for “outside” physician offices? 
Yes, if we have a signed order, PMC Urgent Care can perform exams and fax the results over to the ordering physician. We should have the final report within 24 hours. 

11: Does PMC Urgent Care give flu shots or pneumonia shots? 
Yes, during flu season we do give the shots. Patients are required to see the physician prior to receiving the vaccination. 

12: What are your hours of operation? 
PMC Urgent Care is open every day of the year from 9 a.m. to 9 p.m.